Refund Policy

Last updated: November 7, 2026

We stand behind the quality of our products and want you to be satisfied with your purchase. Please read this policy carefully before buying.

1. Digital Products (Mini-Course, Playbook, DISC Course, Negotiations Master Class)

Due to the digital nature of these products, all sales are final once access has been granted. We do not offer refunds on digital courses, downloadable materials, or recordings after delivery.

However, if you experience a technical issue that prevents you from accessing your purchase and our team is unable to resolve it within 72 hours, you are eligible for a full refund. Contact us at duane@rduanehuff.com with your order details.

2. Inner Circle Monthly Membership

Inner Circle memberships are billed monthly and may be cancelled at any time. Cancellation takes effect at the end of the current billing period — you will retain access through the end of the period you have paid for. We do not offer prorated refunds for partial months.

To cancel, email duane@rduanehuff.com at least 3 business days before your next billing date. Cancellations received after that date will take effect the following billing cycle.

3. Private Coaching

Private coaching engagements are individually structured. Refund terms are outlined in your coaching agreement. In general:

• Sessions cancelled with less than 24 hours’ notice are non-refundable
• Unused sessions may be rescheduled within 30 days of the original booking
• Coaching packages that have not yet begun may be refunded minus a 10% administrative fee within 7 days of purchase

4. Exceptions

We reserve the right to make exceptions to this policy at our sole discretion on a case-by-case basis. We want every customer to have a good experience, and if something went genuinely wrong, please reach out before assuming a refund won’t be considered.

5. How to Request a Refund

To request a refund or discuss an exception, contact us at:

duane@rduanehuff.com
(225) 384-0693
Please include your name, email address used at purchase, order number if available, and reason for the request. We respond to all inquiries within 2 business days.